Developing EMS Communication Systems

Overview

Communication systems and technology is inadequate in many rural areas because of distances and land features. Not all areas have access to 911 systems, physical location addressing or EMD services. Changes in radio frequency management and technology may soon make existing radio equipment obsolete and rural providers may not be able to afford new equipment. Well-integrated radio, cellular, and other telecommunications systems provide robust service for both emergency and primary care purposes. This section of the toolkit will focus on innovative communication approaches to allow for the effective exchange of information from the field to facilities and among facilities.

Communications Plan

Wisconsin Communications Plan

• Wisconsin EMS Communications Plan

Public Access

Dispatch Standards & Protocols

• National Academies of Emergency Dispatch (NAED)

Public Education & Awareness

• Make The Right Call: People in Rural Areas
• Make The Right Call Booklet
• Make The Right Call: Guidelines and Talking Points

Communication System Planning & Development

Emergency Medical Dispatch Standard Practice, Planning and Development & Integration of Resources

• Wisconsin EMS Communications Plan
• Annual Book of American Society for Testing & Materials Standards (ASTM):
  • F 1258-95 Standard Practice for EMD
    F 1560-94 Standard Practice for EMD Management
    F 1381 Guide for Planning & Developing 9-1-1 Enhanced Systems
    F 1552 Guide for Training, Instructor Qualifications, and Certification Eligibility of Emergency Medical Dispatchers
    bullet
• Planning Emergency Medical Communications

Training Courses & Certification

• APCO Institute

Resources / Associations

• National Emergency Number Association (NENA)
• National Academies of Emergency Dispatch (NAED)
• Uneven Implementation of Wireless Enhanced 911 Raises Prospect of Piecemeal Availability for Years to Come”. General Accounting Office (GAO) Report, Nov 2003